Frequently Asked Questions

 

What can I expect from therapy?

• You can expect a safe, confidential space where you can explore your thoughts, feelings, and experiences. Your therapist will work with you to identify goals, develop coping strategies, and provide support as you navigate challenges. Therapy is a collaborative process, and your comfort and trust are important to create lasting change.​

How do I make an appointment or contact Liberated Roots Wellness?​

• ​You can email us directly, or call our office at (612)314-5477

What if I can't find my telehealth link?

• ​If you can’t find your telehealth link, please check your email (including your spam/junk folder) for the confirmation email with the link. If you still can’t locate it, reach out to us via email or phone, and we’ll resend the link right away.

How do I set up my secure patient portal?

• ​You’ll receive an email with instructions to create your login credentials. Follow the steps provided to access your portal, where you can manage your appointments, securely message your therapist, and handle billing information.

What are my options for payment?

• ​We accept various payment methods, including credit/debit cards, HSA/FSA, and online payment systems. Detailed payment instructions will be provided when you schedule your session.

Do you offer sliding scale rates?

• ​We understand that therapy can be a financial challenge and we offer sliding scale rates based on your income and financial situation. Please contact us to discuss available options.

How do I pay my bill?

• ​You can pay your bill securely through the patient portal or by contacting our office for assistance. 

What if I need to cancel?

• ​If you need to cancel or reschedule an appointment, we ask that you give us at least 24 hours' notice. Cancellations made within 24 hours may incur a late cancellation fee. Please reach out via phone or email to inform us of any changes to your schedule.

What is the illness policy?​

At Liberated Roots Wellness, we prioritize the health and well-being of our clients and staff. If you are feeling unwell, please follow these guidelines:

For In-Person Appointments:

• If you are experiencing symptoms such as fever, cough, shortness of breath, vomiting, or any contagious illness, we ask that you reschedule or switch to a telehealth session if possible.

• Please notify us at least 24 hours in advance if you need to change your appointment due to illness.

• If you arrive to an in-person session with noticeable symptoms, we may ask you to reschedule or transition to telehealth.

For Telehealth Sessions:

• If you are feeling unwell but still able to engage in therapy, you are welcome to attend your session via telehealth instead of in person.

• If your illness prevents you from participating, please cancel or reschedule as soon as possible.

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In certain cases, we may waive the late cancellation fee due to illness, at our discretion. Our goal is to ensure a safe and supportive environment for all. If you have any questions, please don’t hesitate to reach out!