PATIENT RIGHTS & RESPONSIBILITIES

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As a patient receiving healthcare services, you have certain rights and responsibilities to ensure that you receive quality and respectful care. These rights and responsibilities foster a collaborative and positive healthcare experience for both you and your healthcare providers.

I. Patient Rights:

• Respect and Dignity: You have the right to be treated with respect, dignity, and cultural sensitivity by all healthcare providers and staff.

• Privacy and Confidentiality: Your medical information is private, and you have the right to expect confidentiality. Your healthcare providers will not disclose your information without your consent, except as required by law.

• Informed Consent: You have the right to be informed about your diagnosis, treatment options, risks, and benefits. You can actively participate in decisions about your healthcare, and your consent is required before any medical procedure or treatment.

• Access to Medical Records: You have the right to access your medical records and request copies. Your healthcare provider will explain your medical information in a way that you can understand.

• Choice of Providers: You have the right to choose your healthcare providers and be informed of any potential conflicts of interest.

• Communication: You have the right to clear and effective communication with your healthcare providers. If you have language barriers, interpretation services should be provided.

• Right to Participate in Treatment Planning: You can actively participate in decisions about their mental health care.

• Refusal of Treatment: You have the right to refuse any treatment and to be informed of the consequences of your decision.

• Complaints and Appeals: You have the right to voice complaints and appeals about the care and services you receive without fear of reprisal. Your healthcare provider will provide information on the complaint process.

• Continuity of Care: You have the right to continuity of care and to be informed of any changes in your healthcare plan or providers.

II. Patient Responsibilities:

• Honesty and Cooperation: Provide accurate and complete information about your health, including your medical history, symptoms, medications, and lifestyle. Cooperate with your healthcare team in following the agreed-upon plan of care.

• Respect and Courtesy: Treat healthcare providers, staff, and fellow patients with respect and courtesy. Recognize the rights and dignity of others.

• Compliance with Instructions: Follow the prescribed treatment plan, medications, and instructions provided by your healthcare providers. If you have concerns or cannot comply, communicate this promptly.

• Punctuality: Be punctual for appointments and inform the healthcare provider in advance if you need to reschedule.

• Payment: Fulfill financial obligations promptly and provide accurate information for insurance processing.

• Advocacy for Self: Advocate for your healthcare needs, express concerns, and actively participate in decisions about your care.

• Safe Environment: Report any safety concerns, incidents, or errors to your healthcare provider. Take appropriate precautions to ensure your safety and the safety of others.

• Health and Lifestyle Choices: Make lifestyle choices that promote your well-being, including diet, exercise, and avoiding harmful substances.

• Communication: Communicate openly and honestly with your healthcare providers, ask questions, and seek clarification when needed.

• Feedback: Provide constructive feedback to help improve the quality of care and services.